FAQs / Terms & Conditions

It depends on the requirements of your project. Contact us with some details about your project for a free quote. Project minimums are as follows (in other words, plan to spend a little more than listed here):

• Books / E-Books start at $1,700
• Miscellaneous graphic design projects and consultation start at $45
• Websites start at $350

Any artwork that Second Glance Graphics can make from scratch is included with your quote. There are some types of artwork such as photography or specific illustration styles that we are not able to provide and use third party services for. In your quote you will be notified on which assets Second Glance Graphics can create, and which ones need to be sourced from a third party.

If you have specific artwork you want included like a logo or product photos, you will need to provide high resolution copies of those to us. If the files are not high enough resolution and we need to find a replacement or recreate the art file, a fee per artwork will incur.

If you need to source all the photography, illustrations, or other digital assets from a third party, you can do one of the following:

• Set aside a budget for purchasing these assets and have Second Glance Graphics purchase them on your behalf. You will only be charged for the cost of the actual asset used in your final design.
• Find the assets yourself, license it under your own name/company, and share the file with us to make your design.
• Request to only use Public Domain or Creative Commons sources and have Second Glance Graphics search for the artwork. A fee per artwork is incurred.
• Search for all the artwork you need in the Public Domain or Creative Commons sources and share the files with us. You will also need to share with us the appropriate credit/copyright information. Assets in these databases still need to be credited appropriately.

There are many budget friendly websites where you can find ready-made templates, photographs, illustrations, and many other assets for your project. Here are some sources we have used successfully in the past:

• Wikimedia Commons (use filters to search for public domain or creative commons files)
• Pexels (Photographs and video clips, free)
• Unsplash (Photographs, free and paid options)
• Pixabay (Photographs, Illustrations/Vectors, Videos, Music,… Free)
• FreeImages (Photographs, icons, illustrations, free)
• Reshot (Icons and Illustrations,… free)
• Pond5 (Video, Music, Photographs, Illustrations/Vectors,… Paid)
• Adobe Stock (Music, Photographs, Illustrations/Vectors,… Paid)

Your contract will outline a tentative timeline for your project. You will need to notify us if you have a hard deadline so we can adjust our design schedule. The timeline is also affected by the speed of communication (if you need to get feedback from more than one person for example) and when payments are received.

For projects under $1,000, we require full payment upfront.

For projects over $1,000 you have the following options:

• Pay in full in one payment
• Pay 50% down to start the project, remaining 50% after the first draft
• Pay 34% down to start the project, 33% after first draft, remaining 33% after second draft.

Contact us by e-mail with some details about your project and you will receive a quote within a business day.

While we only offer design services, we can connect you with a third party printer or help manage your printing at a third party printer. If you want us to manage your printing or assembly of specialty items, we can include that in your project quote.

We are not able to offer same day printing or copy/print services. We encourage you to connect with a local printer for same-day printing needs.

We specialize in graphic design for print and digital applications: website, books, cards, banners, catalogs, flyers, postcards, posters, signs, window signs, stickers, T-shirts, book covers, digital banners, digital ads,… etc.

We do not currently offer illustration services (such as for a graphic novel) but we can connect you with an illustrator. We also do not offer custom 3D modeling, photography services, or video editing services.

We do not offer marketing services at this time. We only offer graphic design.

You can pay with a physical check sent through the mail or use a credit card, debit card, or bank account to pay an online invoice. Your quote will have information on how to pay and you can select which option your prefer. Payments made by check do not incur a 3.5% administrative fee.

For projects under $1,000, we require full payment upfront.

For projects over $1,000 you have the following options:

• Pay in full in one payment
• Pay 50% down to start the project, remaining 50% after the first draft
• Pay 34% down to start the project, 33% after first draft, remaining 33% after second draft.

There are no special rates for non-profits/registered charities at this time. If you are tax-exempt, we will need a copy of your exemption in order to process your final invoice.

The quote includes pricing for any original artwork and design created by Second Glance Graphics, and up to three revisions in the final stage.

Additional costs you will need to consider that can be included in your quote:

• Specific stock assets (such as photographs, models, or vectors needing to be purchased from a third party site).
• Setting-up your file for printing (if you are printing your project with a third party printer).
• Printing, handling, and delivery (if you want us to handle the printing for you). This will be in a separate quote.
• Cost of manufacturing/assembly of a specialty item such as an outdoor banner or sign. A separate quote will need to be obtained from the provider of your choice as Second Glance Graphics only provides the design and not the assembly. We can help you obtain a quote for specialty items.

Your project is considered in the final stage when 90% of the design decisions have been finalized and you are comparing completed proofs. You will be notified when the project has entered its final stage. Your quote includes up to 3 revisions in the final stage. You do not have to use up all your revisions if you are happy with the first completed proof.

The limit on revisions is to encourage decision making and prevent projects for staying open longer than they should. If you require more than 3 revisions in the final stage, these will be billed hourly.

When you sign off on the quote and the associated terms and conditions, your quote becomes the contract governing the work.

Your contract outlines an estimated timeline. You will be notified when work officially starts with an updated timeline if applicable. While we do our best to keep customers updated on the status of their projects, if at anytime you feel you need an update, you may contact us.

We accept payment in US dollars. You can use a credit card, bank transfer, or check. Transactions processed through the online invoice system are subject to a 3.5% administrative fee.

We only accept payment in American US dollars. We do not exchange services nor do we work for exposure.

If you need to temporarily stop an order for budgeting reasons, we recommend you ask for a pause instead. A pause allows you to keep the credit of your deposit and the work already completed for up to 6 months. The credit can only be applied to the continuation of the original project and not towards a new project.

A stop of work is a request to completely cancel a project. No credit is earned in this case.

To cancel or stop an order, send us an email or contact the phone number on your quote.

If you need to stop work, request it as soon as possible (via email or call the number on your contract). If no work has been completed on your project, you are eligible for a full refund. If the final files have already been delivered to you and completed according to your contract, you are not eligible for a refund. Funds sunk into partially completed projects cannot be refunded but unused funds may be eligible for a refund. Please refer below for specific refund policies relating to your project and service type:

• Projects $1000 and under: If the project is in progress and you ask to stop work you may be refunded up to 30% of the original quote as funds have already been sunk into your project as long as the project has not entered the final stage. Projects in the final stage cannot be refunded.
• Projects $1001 and over: if the project is in progress and you ask to stop work, the deposit (the first 34%) is non-refundable but funds beyond the deposit are eligible for a refund as long as the project has not entered the final stage. Projects in the final stage cannot be refunded.
• No work in progress files will be provided for work that is paused or stopped.

Customers that ask for more than two projects to be refunded will not be allowed to place another order. Customers that place a credit card charge-back on finished work will be banned from placing any new orders and have any ongoing orders cancelled.

If you need to stop work for budgeting reasons, we recommend you ask for a pause instead. A pause allows you to keep the credit of your deposit and work already completed for up to 6 months.

For projects under $1000: since full payment is required up-front, you will receive your final files as determined by the timeline in your contract. You will be notified when work officially starts and given an updated timeline if applicable.

For projects over $1000: final files are released when the final payment is received.

In cases where all the artwork is original and final files have been delivered in full as per your contract, ownership is transferred to you. If you want to protect your files, you can register for copyright protection with the copyright office.

In cases where your project features assets purchased or used with permission from third parties, you will need to refer to those particular license agreements to determine what you can copyright. The final files are still provided to you, with any license agreements if applicable.

• Second Glance Graphics LLC may collect the following identifiable information from customers for the purposes of billing our services. This information includes:
  • Customer name and/or Business name.
  • Billing address.
  • Billing/payment information.
  • Customer/Business contact information such as email address, phone number, and mailing address.
  • Information regarding a custom project you place with us.
• Second Glance Graphics LLC may collect the following usage information about how you use our website: device, browser, time spent on the website, and pages visited.
• Second Glance Graphics LLC uses WordPress to host its website and Stripe to bill for services. Your information may be collected, stored and/or shared with these services.
• Second Glance Graphics LLC at times may contact current or past customers to advertise current, new, or promotional services available at Second Glance Graphics LLC. You may opt-out of these communications.
• Second Glance Graphics LLC does not sell or share customer information with unauthorized parties or third parties that are not associated with our core operations.
• Second Glance Graphics LLC may update this Privacy Policy from time to time and notify visitors with a prominent notice on this page.

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of Your information when you use the Service and tells You about Your privacy rights and how the law protects You.

We use Your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy has been created with the help of Free Privacy Policy Generator.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the meaning regardless of whether they appear in singular or in plural.

Definitions

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Second Glance Graphics LLC, 5924 S 37th Street, Omaha NE 68107.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Nebraska, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Second Glance Graphics, accessible from https://getasecondglance.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Usage Data
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

• By email: charlotte@getsgg.com
• Visit our Contact page
• By Phone: (815)721-7302